How long does processing and shipping take?

Processing of orders is between 14-35 working days depending on the type of wig you’re placing order for. After processing of order us completed, Shipping takes 3-5 working days

How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Do you offer drop shipping services

Yes, we do. Please read more on our drop shipping services here https://sofajhairng.com/pages/wholesale-deals

Do you offer wholesale?

Yes we do, The minimum order requirement for wholesale orders is 5 wigs. Wholesale purchases are exclusively conducted through WhatsApp. To begin, contact us on our WhatsApp number +2349026969919. We'll send you watermarked photos of our wigs for your review. You can ask questions or request a video call if you are in doubt. Once you are satisfied, we'll send you a secured payment invoice with which you’ll use to complete your payment. After payment, we'll start producing your wholesale orders.

Can I exchange an item?

See detailed policy https://sofajhairng.com/policies/refund-policy

What is your return policy?

Please check our return/refund/exchange policy here.

Do you accept installment payment plans?

Yes, we do. We manually accept payment for an order in installments with interest-free.

What type of payments do we accept?

We accept every direct payment such as credit/debit card payment, Google Pay, Amazon Pay, Apple Pay, Cashapp, Zelle, PayPal, Western Union payment, Local and international wire transfer payment, Nigeria direct Guaranty trust bank payment, and SEPA payments.

What does “knot-bleaching” mean?

This refers to applying a bleaching product to the knots on the lace. A knot is each strand of hair hand-tied into the lace at the base of the wig cap. We use this process to lighten the knots, creating an illusion that matches the scalp color, making it less detectable and natural in appearance

Yes you can, please check the wig care/maintenance manual that came along with your wig

Not heavy at all. Nevertheless, the issue of weight can be tricky because what is heavy for one person may not be heavy for another, so it's tough to tell what is ideal for everyone. The weight of a wig depends on the style, length, lace material, and capsizes. Standard full lace wigs weigh around 200 g to 1 lb, frontal wigs weigh between 1 lb and 1.5 lbs, and closure wigs weigh about 1 lb to 1.5 lbs. Frontal and closure braid wigs have a breathable colored mesh cap halfway through the wig; to conceal that, the braid density has to be full, resulting in a weight increase.

Can I wear the wig glueless?

Yes, you can. All our full wigs are glueless. They come with an elastic band, an adjustable strap-on, and an optional wig combs to hold it perfectly in place.

What hair are your wigs made of?

The wig base is made with virgin human hair lace wig, closure or frontal to give it a very natural look with the lace base to provide the illusion of hair coming out of the scalp. The braid strands are hand made with 100% synthetic premium Kanekalon hair