PROCESSING TIME
    Is the process of when we receive your order and payment, manufacture your braided wigs and ship it on or before the period of time you chose when placing your order.  Here is a quick example 'Order Received From Our Website => Wig Construction Process of ''28-35 Working Days'' => Hand Over Package To DHL. Fast process or rush priority processing implies to a quicker fulfillment time such as express priority 7-14 working days or super-express priority 7 working days, shipping duration is NOT included. Shipping duration refers to the time it takes for the shipping company to deliver your package to your destination. Shipping duration may vary in accordance to your location. For example, the time it takes to deliver a package to New York varies from the time it'll take to deliver the same package to California, South Africa or Australia.

FULFILLMENT TIME

    Our regular fulfillment time is 14-35 working days, If you want your order in a rush, use the fast processing option to select a quicker fulfillment time. We work very hard to get most orders out on time, if your order is delayed for reasons beyond our control you will be notified by email, text or via WhatsApp. Our wigs are custom handmade, so it takes time to braid. However, during peak season like during a sale, holiday or a pandemic outbreak! It may take up to 4-5 weeks to process your order, so kindly bear with us.

 After fulfilling your order you will receive a tracking number notification via email and text message.

Ready to ship fulfillment dispatch within 24 to 72 working hours.

Please note that we don’t ship or process orders on a weekend or holiday because shipping companies don't pick up packages on weekends.

• All items are shipped via DHL Express. We will not make any attempts to ship with any other shipping courier not listed on our website.

DELIVERY SIGNATURE

By default all our out-going parcel require customers to sign upon delivery or pick-up. We will not drop any package on your front porch unless specified buy you the customer to do so. 

We ship worldwide around the globe. If your country is not displayed please contact us at support@sofajhairng.com so we can add your country to our list to secure your order.

RETURNS

By placing an order in our store, you are responsible for the cost of return.

Thanks!! Sofaj_hair